After being inactive for months, I planned to check my Unionbank Eon account online. After I logging in, they redirect me to enter my transaction password. It was way beyond 90 days and my password was expired. So what I did was go to the website of Unionbank and search for the e-mail address of their customer service. While browsing the site, I saw that there is a domestic toll fee for PLDT subscribers. I decided to call... An answering machine answered the call then gave me menu instructions to what and where to go. Since, this is an Eon related service, I press number 3. This is what happened...
First, the customer care asks for your account name and number. Next, she then proceeded to ask for verification data like birthday, home address, phone number, mother's maiden name and e-mail address. After the verification process, the customer care then said to hold on the phone for a couple of seconds to file for a request in resetting the transaction password. She said to wait for 1 to 2 banking days to have the reset password procedure e-mailed to me.
The waiting starts.....
And after a few days, they sent me an email with the instructions on how to reset it. Thanks Unionbank for your service! :)
By the way, you can e-mail the Unionbank's customer service or call them at Domestic Toll Free at 1-800-1888-2277, using a PLDT landline. You can also call them at 84-186 (PLDT landline) or (02) 841-8600; Universal Toll Fee at IAC+800-8277-2273; Trunkline at (02) 667-6388.
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How many days before you received your instructions? I called them last Thursday but I still haven't received any mail from them until now.
ReplyDeleteHello! If I'm not mistaken, I received the instructions through email about 5 working days. You just have to follow-up sooner so they won't forget your request.
ReplyDeleteI just called their customer service today to reset my transaction password. Hope I'll receive their email soon. Ü
ReplyDelete